We are committed to do all in our power to ensure our clients’ orders are completed fully and without delay. However, please note orders’ arrival dates cannot be guaranteed as the volume of orders, postal mishandling, customs clearing and technical malfunctions could have an influence. We ship Monday through Friday, excluding weekend and holidays. It takes at least 3 business days to process your order. Once the order is processed and shipped out, an email with your tracking number will be sent. We only offer standard shipping at this time. Transit time and courier service may vary depending where your item was shipped from.
COVID-19 update: please allow at least 7 business days to process your order.
Standard Shipping – Sri Lanka
Shipping to addresses in Sri Lanka is free of charge. Our delivery agent will contact you prior to delivery to inform about the delivery time if it is a Cash on Delivery (COD) payment.
Please note, all our packages are shipped with signature requirement. Kindly provide an address where a recipient will be available to sign for the package. If no one is available at the time of the delivery the package will be returned to our warehouse.
Transit time: 3 to 5 business days from the time of you receiving shipping confirmation e-mail
COVID-19 update: transit times will be extended beyond 5 business days. We will personally keep you updated on the delivery progress of your order.
Standard Shipping – International
All international orders are shipped free of charge with a tracking number.
Express Mail Service (EMS)
All international orders are shipped using EMS.
Please note, all our packages are shipped with signature requirement. Kindly provide an address where a recipient will be available to sign for the package. If no one is available at the time of the delivery the package will be returned to your local EMS warehouse. Instruction on how to reschedule a delivery or pickup will provided by your local EMS agent.
Transit time: 5 to 10 business days from the time of you receiving shipping confirmation e-mail
COVID-19 update: postal services in Sri Lanka are suspended at present. Therefore, until further notice we will not be using EMS to ship international orders. We will be using a courier service of international repute to ship all our international orders. Please allow more than 10 business days for transit. You will receive a tracking code and instructions once your order is dispatched. We will personally keep you updated on the delivery progress of your order.
Duties and Taxes on International Shipping:
Typically, applicable customs or import duties are charged when the package arrives at its destination country. All customs or import duties, taxes and other fees on a shipment have to be paid by the receiver. These fees are paid to your local carrier or government. These fees are not implemented or collected by Kantala, and thus cannot be refunded. Kantala does not have control over these fees and cannot estimate or confirm what the fees would be, since customs policies and import duties vary from country to country. We recommend contacting the local customs office for information on fees before placing your order, to avoid unforeseen charges.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that the shipping address is entered correctly. If the wrong shipping address is provided, please contact us at email@example.com immediately! We do our best to speed up processing and shipping times, hence there is a small time gap to correct/change the address of your order and cannot guarantee the change. If the parcel is shipped with the incorrect address the courier may not accept an address change. If the parcel is returned and the buyer requests to reship the parcel additional shipping fees may be applied.
If you decide to cancel or modify your order please write to us at firstname.lastname@example.org within 48 hours of placing your order. If it’s too late for our team to cancel/modify your order, you can return your order to us once you’ve received it.
Please note, if a Kantala user account is created after placing an order, the order will not appear in your dashboard. We are also unable to link the order to a new account. Only orders placed with a Kantala user account will appear in your account. If you place an order as a guest, you will still receive a shipping notification with a tracking number.